Risks are all around us. As human beings we’re not very good at assessing or managing risk. We tend to pay attention to the obvious dangers and tend to ignore what we can’t see or perceive. As a business we are obliged to keep the public, customers and employees safe and we make a detailed risk analysis and then devise strategies and procedures to minimise or eliminate risks altogether.
As a cleaning company, our staff spend most of their working time on our customer’s premises, and since every client is different, a new risk assessment must be drawn up every time we start working for a new customer.
Our active risk management program includes:
- Undertaking regular risk assessments on site.
- Consultation with clients and employees to identify risks and risk factors.
- Detailed and rigorous training for our staff on each specific site.
- Carefully managed workloads.
- Ensuring all staff are uniformed and equipped with the correct protective equipment.
- Maintaining open channels of communication with staff and customers to be able to identify new risks as they occur.
Not only does this help us reduce the risk of any mishap or accident, it means that for every customer we undertake a detailed analysis of their working environment and practices, enabling us to better tailor our core services to their needs. That is why our risk management procedures not only meet, but exceed statutory requirements.
Every risk assessment needs to consider the following factors:
- Identify the hazards
- Decide who might be harmed and how
- Evaluate the risks and decide on precautions
- Record your significant findings
- Review your assessment and update if necessary
Managing risk is important for everyone, as well as a legal requirement for companies with 5 or more employees, and there are excellent resources available including free advice, risk assessment guides and templates from http://www.hse.gov.uk/risk/controlling-risks.htm.